RENT Magazine Q1 '24

UTILIZING AI FOR BETTER LANDLORD-TENANT COMMUNICATIONS Every landlord knows communicating complex and challenging issues to their tenants is not easy. It is not difficult to identify what some of the worst of these issues are: 1) Persistent nonpayment of rent; 2) Rent increases; 3) Security deposit disputes; 4) Maintenance delays; 5) Noise complaints and other violations. Luckily for landlords, many tools are available to help with these issues in tenant communications. WHAT IS OPENAI’S CHATGPT?

AI, or Artificial Intelligence, is very much in the news today and is a marvelous tool for helping with and improving your writing. One of the most popular AI-assistive tools right now is ChatGPT. We are going to focus on how to utilize a free subscription to ChatGPT to improve messaging to your tenants.

So, what is ChatGPT? ChatGPT and similar tools are programs that are trained to learn about subjects, such as human communication, by analyzing billions of examples. They build an “understanding” of patterns and their use. With all of this, they are actually very good at writing based on prompts or requests that are given to them.

Go to https://chat.openai.com/auth/login to sign up for a free account.

USING CHATGPT AS A WRITING ASSISTANT

In order to use these tools well, there are a few basics that you have to understand:

1. Use them as writing companions, and never as a ghostwriter for you. 2. Always review and edit output before use. 3. Check for “Hallucinations.” (These are reasonable seeming facts that AI programs are notorious for creating.)

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