RENT Magazine Q1 '24

DENYING A REQUEST - THE NEED FOR DOCUMENTATION Even if a request is deemed unreasonable, it’s crucial to engage in an interactive process with the resident to explore alternative solutions. Documentation of steps taken is imperative. An interactive process can take on many forms but generally includes discussing alternatives to the request to see if a resolution can be achieved. Alternatives usually include moving to another unit or help acquiring additional assistance. Whatever UNREASONABLE ACCOMMODATION REQUESTS - KEY TAKEAWAYS a property chooses to do, they should document their attempts to work with the resident should their actions ever be called into question. While property managers are committed to accommodating the needs of residents, requests requiring extensive and costly renovations that can pose an undue financial burden or a request that would require a property to provide services outside its existing scope may prove to be unreasonable. reasonable or unreasonable—clear policies and procedures are a must. Treat each one with individual consideration and be sure to communicate each step of the process with the resident making the request. And of course, careful documentation and ongoing training should be part of every company’s requirements. That being said, when dealing with accommodation requests—whether

WHEN DEALING WITH ACCOMMODATION REQUESTS— WHETHER REASONABLE OR UNREASONABLE—CLEAR POLICIES AND PROCEDURES ARE A MUST.

KATHELENE WILLIAMS Attorney and President The Fair Housing Institute

Kathi Williams is one of the founders of Fair Housing Institute. FHI is the accomplished vision of Kathi who views its educational courses as the best method housing providers can use to accomplish compliance and avoid litigation. Kathi is also a partner in the Law Firm of Williams Edelstein Tucker, P.C. providing defense and preventative representation for the housing industry in all civil rights matters. During the many decades Kathi has been advising her housing provider clients, she developed a unique understanding of the most effective methods of communicating fair housing best practices through training.

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