THE WORST TIME TO SEARCH FOR RECORDS One thing I have learned since moving from
for a lawsuit. It is about running a better property. It creates continuity, preserves institutional knowledge, improves decision-making, and gives owners a clearer understanding of their assets. When a disagreement does become serious, however, the property is left with something far more reliable than anyone’s recollection of what happened.
property management into disaster recovery is that emergencies rarely create operational weaknesses. They expose the ones that were already there. After a major water loss, fire, storm, or other significant event, questions arise quickly. Where is the shutoff? Has this happened before? When was the affected area last inspected? What repairs were previously completed? Which residents reported issues? Are there photographs? Are there maintenance records? The properties that can answer those questions quickly operate very differently from the ones that spend the first day searching through emails, filing cabinets, old work orders, and someone’s memory.
It has a record.
GOOD DOCUMENTATION IS NOT REALLY ABOUT PREPARING FOR A LAWSUIT. IT IS ABOUT RUNNING A BETTER PROPERTY.
Good documentation is not really about preparing
DAVID HOLLAND, CPM, MBA Capital Preservation & Disaster Risk Advisor BELFOR Property Restoration Connect on LinkedIn
David Holland, MBA, CPM, brings more than a decade of property management experience to his work with BELFOR Property Restoration, supporting multifamily and commercial clients across New York and nationwide. His operations background gives him a firsthand understanding of how fire, water, storm, and mold events can disrupt properties, helping him connect onsite teams with restoration professionals for faster, smoother recoveries.
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