BUILDING ALTERNATIVE DISPUTE RESOLUTION INTO YOUR PROCESS It’s easy to default to legal action when things go wrong, but alternatives exist, and they are often better for your business. Mediation clause – specify the method for resolving disputes in leases and vendor contracts to create a structured opportunity to resolve issues before they escalate. or management company can help vet emotionally charged decisions before action is taken. These steps are not about avoiding accountability; they are about reinforcing professionalism and protecting your time and money. Progressive documentation - from initial complaints to final warnings, can provide a transparent record of your efforts to resolve the issue fairly. Internal reviews - involving your property team
WHAT YOU CAN DO TODAY
• Review your current contracts and leases. Do they include alternative dispute resolution language? • Standardize how you document complaints or unresolved issues. • Train your team to recognize early signs of friction and respond constructively.
For those currently engaged in a dispute, the decision-making framework outlined above remains highly applicable. While proactive implementation is ideal, these principles can be effective even when applied mid-process. Integrating ADR at any stage can lead to faster and more advantageous outcomes. Begin by taking the following steps:
A SMARTER STEP BEFORE ESCALATION
Technology can now support these practices in powerful new ways. Platforms like DRai Solutions help landlords and property managers embed a structured resolution tool directly into their agreements, offering a neutral and impartial venue for resolution, providing relevant case law through the process, and most importantly, saving you time and money. By making Alternative Dispute Resolution part of your process, you protect your business interests while preserving your tenant and vendor relationships. Because sometimes, the best kind of dispute is one that never has to be fought.
DAVID LAZARRA CEO DRai Solutions david@draisolutions.ai
The DRai Solutions platform allows landlords and property managers to quickly resolve tenant and vendor disputes in a cost-effective, secure portal that reduces friction to preserve business relationships. Through AI powered case law references, documented digital records, and a convenient negotiating portal, DRai offers alternative dispute resolution directly to the property managers without the high upfront costs associated with formal mediation or arbitration.
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