A WELL-TRAINED TEAM IS THE MOST EFFECTIVE SHIELD A HOUSING PROVIDER CAN HAVE.
WHY TRAINING YOURSELF AND YOUR PROPERTY MANAGERS MATTERS MORE THAN EVER
With so much uncertainty, it is natural for property management companies to reassess their budgets. Training is often seen as an area that can be trimmed. Yet the risks of doing so have never been higher. Civil penalties for fair housing violations start at over $23,000 for a first violation and can
climb to more than $115,000 for repeat violations. These penalties do not include attorney’s fees, damages, or the substantial costs of defending even a settled case. By comparison, a company’s annual training budget is a fraction of these amounts.
Training also provides benefits beyond financial protection. It equips staff with the knowledge and confidence to handle complex situations appropriately, Helps build consistency across teams, and Demonstrates a company’s commitment to treating all applicants and residents fairly.
When complaints are on the rise, and when enforcement is increasingly coming from state agencies, nonprofits, and private attorneys, having a well-trained team is the most effective shield a housing provider can have.
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