Let’s be real: the “Emotional Support Animal (ESA) letter” has become a major source of professional anxiety. Between the explosion of online “certification mills” and the uncertainty of how to enforce property rules without triggering a lawsuit, it’s easy to feel like your pet policy is under siege. The fraud fatigue is valid, and the skepticism is often earned. But here’s the good news: Compliance isn’t about giving up your standards; it’s about standardizing your process. When you move from a mindset of investigating a person to verifying a credential, the legal landmines are few and far between. HOW TO LEGALLY VERIFY EMOTIONAL SUPPORT ANIMAL REQUESTS
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