As you use these tools, it is always good to remember the computing axiom “Garbage In - Garbage Out.” This means you should carefully feed the AI the outcomes, details, and context it needs to write for you correctly. One of the best things to do is to ask the AI itself what it wants. For example, you might type a prompt like this to ChatGPT:
I am going to have you help write some email communications to my tenants. What information will you want me to provide to you?
To which ChatGPT replies with this list
1. Purpose of the Email 2. Specific Details of the Issue or Topic 3. Tenant’s History or Background 4. Desired Outcome or Action 5. Tone of the Email 6. Any Legal or Compliance Notes 7. Urgency or Deadline 8. Additional Context
Most of these parameters are pretty self-explanatory, and you don't have to provide extensive details. Remember that these AIs are trained to interpret from context. You don't even have to provide all those items; the software will try its best to work with whatever you give it. One item, in particular, needs more explanation: the “tone.” This is a very important factor and the real value of using the AI engine in the first place.
The types of writing parameters that you should generally provide to ChatGPT are:
1. Desired tone of voice. 2. Size of output: Generally either word or character count. 3. Writing level: It is often recommended to use an “8th Grade” writing level for most common correspondence. 4. Style parameters: “Use shorter sentences”, “Use Oxford commas”, etc.
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