In property management, the language you use isn’t just a reflection of your brand—it’s a matter of legal compliance. Certain phrases, though seemingly harmless, can carry implications that may violate the Fair Housing Act. To avoid unintentional discrimination, it’s essential to understand how your words are perceived. Here are five categories of commonly used phrases that property professionals should avoid, along with neutral alternatives that help keep your communication fair, welcoming, and compliant. TOP 10 FAIR HOUSING PHRASES: SAY THIS, NOT THAT
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