RENT Magazine Q2 '21

get lost in the shuffle.

channels of communication when they are scattered across platforms. With some property management software platforms, tenants can communicate with landlords on a dedicated messaging portal. This way, all of your messages are consolidated to one location and you can rest easy knowing you’re not inadvertently ignoring someone. What’s more, landlords often send out reminders and updates about payments, late fees, lease renewals and expiration dates, and more. Each message takes time to write out, and you have to be diligent about remembering to send them. Leading property management software platforms enable landlords to customize automated reminders to send out at key times. This not only saves you time, but

As such, choosing a software provider to work with can be challenging. There is cloud- based software (think Google Docs) and server software (think Microsoft Word). There are platforms designed for small to mid- sized landlords and some for commercial properties. Each platform offers varying features and services and are priced differently. There are platforms that are free, whereas others charge for monthly use.

The best property management software

offers portals dedicated to maintenance management. Tenants are able to submit requests with descriptions, pictures, and even videos of the issue in question. They can also grant maintenance workers access ahead of time, so you don’t have to wait for confirmation before addressing the issue. Landlords are notified immediately when requests are submitted. They can respond to tenants to let them know they’re aware of the problem and working to resolve it.

ULTIMATELY, IT COMES DOWN TO CHOOS I NG SOFTWARE THAT MEETS THE NEEDS OF YOUR REAL ESTATE BUS I NESS .

With all of your maintenance requests

organized in one place, you don’t have to worry about constantly checking and rechecking your inbox, and you can make sure maintenance requests are resolved in a timely manner. Tenant Communication The key to successful tenant-landlord relationships is effective communication. When tenants reach out to you with a question or issue, it’s important that you respond quickly. Unfortunately, it can be difficult to manage those

it also helps you better manage your tenants.

Conclusion Property management software is a growing

David Spooner Co-Founder Innago Property Management Software (513) 964-0172 support@innago.com

industry with a value of $1.65 billion. There are dozens of platforms on the market, and many more are sure to follow.

P A G E 4 7 |

Powered by