information, and be sure that all agreements are in writing. This documentation will help you keep track of where you are in the negotiation process with your tenant and aid you if you decide to pursue legal action through the courts. 5. Use a Collection Agency Lastly, remember the courts will be busy soon. A great way to avoid the court process, if a tenant has vacated your unit, is to utilize a collection agency. Collection agency agents are trained on how to work with consumers in difficult financial situations. If they’ve been trained well, they spend a great deal of time applying empathy, problem solving, and truly appreciate helping consumers while also recovering money for their clients. Having a third-party reach out to your tenants may also be the best solution if your tenant has become completely non- responsive.
FLEXI B I L ITY I S A REAL ITY WE ALL HAD TO LEARN I N 2020 .
back and remind yourself of your goals in the negotiation and use the information you gathered from your tenant to find solutions to appeal to what you both want. 4. Document Everything Now that you are having an open dialogue with the tenant, be sure to document EVERYTHING! This is not just a best practice during a
pandemic. It is a best practice EVERY DAY.
Document conversations, send follow-up emails to confirm verbal discussions, obtain updated contact
Kelly Parsons-O'Brien President
Pacific Credit Services (800) 564-6440 ext. 103 firstname.lastname@example.org
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