RENT Magazine Q4 '21

and manually update your books. To do it well, you must commit a serious amount of time to rent collection. Property management software handles all of the tasks associated with collecting rent for you. Tenants simply input their card or account information and make the payments. The software records every transaction for you, automatically creating reliable documentation of payments. What’s more, renters can set up recurring payments so they don’t have to remember to pay each month. And if a tenant does forget to pay, late fees will automatically apply to their account after your set a grace period. All you have to do is set the rent amount and due date, and property management software takes care of the rest for you. MANAGING MAINTENANCE Maintenance requests are inevitable. And the more tenants you manage, the more maintenance requests you’re likely to receive. The last thing you want is for an email or message to go unnoticed in your inbox and for the issue to worsen. At the same time, landlords are busy and have a lot of tasks to juggle. It’s easy for maintenance requests to get lost in the shuffle. The best property management software offers portals dedicated to maintenance management. Tenants are able to submit requests with descriptions, pictures, and even videos of the issue in question. Landlords are notified immediately and

can respond to tenants to let them know they’re aware of the problem and are working to resolve it. With all of your maintenance requests organized in one place, you don’t have to worry about constantly checking and rechecking your inbox, and you can make sure maintenance requests are resolved in a timely manner. TENANT COMMUNICATION The key to successful tenant-landlord relationships is effective communication. When tenants reach out to you with a question or issue, it’s important that you respond quickly. Unfortunately, it can be difficult to manage those channels of communication when they are scattered across platforms. With property management software, tenants can communicate with landlords on a dedicated messaging portal. This way, all of your messages are consolidated into one location and you can rest easy knowing you’re not inadvertently ignoring someone. What’s more, landlords often send out reminders and updates about payments, late fees, lease renewals, and more. Each message takes time to write out, and you have to be diligent about remembering to send them. Leading property management software platforms enable landlords to customize automated reminders to send out at key times. This not only saves you time, but it also helps you better manage your tenants.

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