GET E&O INSURANCE TO COVER GAPS
BUILD TEAMS THAT PREVENT PROBLEMS
In 2026, protecting a rental business starts with tightening risk controls and staying compliant. Use rock-solid leases, consistent screening criteria, and clear property rules to reduce disputes and fair- housing risk. Carry the right insurance: property/ casualty, umbrella, loss-of-rents, and errors and omissions (E&O). Here’s the key: E&O can respond when a claim is about decisions or advice, like a screening mistake, lease wording issue, fair-housing allegation, missed notice, or mishandled security deposit where property, casualty, builders risk, or even some management policies may deny because there’s no covered physical damage. I learned this lesson from a family office that treats E&O as a must-have backstop.
In property management, every hire influences performance, risk, and resident satisfaction. Filling a vacancy may solve an immediate need but protecting your business means hiring someone who solves a problem or measurably improves the performance of your asset or portfolio. Leaders should build hiring plans around how each role will improve property performance, whether that’s reducing turnover, increasing occupancy, protecting assets, or elevating service. The right people bring critical thinking, accountability, and adaptability, preventing costly mistakes before they happen. When hiring decisions are tied to outcomes instead of headcount, teams become more resilient, operations more efficient, and properties better positioned to weather market pressure.
BUILD HIRING PLANS AROUND HOW EACH ROLE WILL IMPROVE PROPERTY PERFORMANCE.
E&O CAN RESPOND WHEN A CLAIM IS ABOUT DECISIONS OR ADVICE.
Kaylee McMahon-Boncour Investor and Founder The Apartment Queen Connect with Kaylee
Kelly Brown President and Co-CEO BGSF Inc. Connect with Kelly
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