Step 3: Update Your Documentation and Forms
When was the last time you reviewed your forms? Are they still one-size-fits-all or pretty generic? While these definitely can be used, they can leave you a little more exposed to mistakes or oversights. As we know, not every request requires the same information. For example, a request for an assistance animal is going to require more information than a request for an accessible parking spot. Having forms that are specific to the many different requests we come across will help expedite the process and get you the right information you need while creating consistent documentation should a question or fair housing claim ever happen. To get the most updated, state-specific forms, use AAOA’s legal forms which you can download here.
Step 4: Ensure Fair-Housing-Friendly Marketing and Advertising
Marketing and advertising continue to be a challenge for the property management industry. Why? While, of course, we want to attract that perfect resident to our property, we need to do it in a way that is fair, equitable, and inclusive. Marketing and advertising can take on many different shapes and forms. From advertisements around the community and social media to the types of photos and decorations in our leasing offices, just to name a few. Whatever outlets we choose, caution is needed to establish a standard of being diverse and accessible to everyone to avoid even the smallest appearance of discrimination.
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